Refund policy
At Werio, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return within 30 days of receiving your product.
1. Return Window
You have 30 days from the date your order is delivered to request a return.
To be eligible for a return, the product must be returned in its original condition, with all included parts, accessories, manuals, and packaging where reasonably possible.
2. Free Return Shipping
Werio provides free return shipping for eligible returns.
Once your return request is approved, we will provide instructions for returning the product. Customers should not send products to an address without first contacting us.
3. Restocking Fees
We do not charge restocking fees on eligible returns.
4. Refunds
Once we receive and inspect the returned product, we will process the refund to the original payment method.
Refunds are generally processed within 3 business days after the returned product has been received and inspected. The time required for the funds to appear in your account may vary depending on your payment provider.
5. Damaged, Defective, or Incorrect Items
If your product arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible. We will work with you to resolve the issue and, where applicable, provide a replacement, repair, or full refund.
6. Non-Returnable Items
At this time, we do not designate any products as final sale or non-returnable. All products are subject to the conditions of this return policy.
7. How to Request a Return
To start a return, contact us with:
- Your full name
- Order number
- Email address used for the purchase
- Reason for the return
- Photos or other information if the product is damaged or defective
Email: support@werio.shop
Phone: +1 845 904 7397
Werio
780 Greenlawn Ave
Islip Terrace, NY 11752
United States