Shipping policy
At Werio, we work to process and deliver your order as quickly and reliably as possible.
1. Order Processing
Orders are typically processed within 1–2 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding U.S. holidays.
2. Shipping & Delivery
We currently ship orders within the United States.
- Handling time: 1–2 business days
- Estimated delivery time: 1–5 business days after processing
- Shipping cost: Free shipping
Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on the destination, carrier, weather, holidays, and other circumstances outside our control.
3. Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an incorrect or incomplete address is provided, please contact us as soon as possible. We will make reasonable efforts to update the shipping information before the order is shipped, but changes cannot be guaranteed once an order has entered the shipping process.
4. Order Tracking
When available, tracking information will be provided after your order has been shipped.
Tracking information may take some time to become active after the carrier receives the package.
5. Delayed or Lost Shipments
If your order appears to be delayed or lost, please contact us at support@werio.shop.
We will work with the shipping carrier to investigate the shipment and help determine the appropriate resolution.
6. Damaged Shipments
If your order arrives damaged, please contact us promptly and provide photographs of the product and packaging.
We will review the issue and work with you to provide an appropriate solution, which may include a replacement, repair, or refund where applicable.
7. Delivery Issues
Werio is not responsible for delays caused by circumstances beyond our reasonable control, including severe weather, natural disasters, carrier disruptions, incorrect addresses, or other unforeseen events.
8. Contact Us
For questions about shipping or your order:
Werio
780 Greenlawn Ave
Islip Terrace, NY 11752
United States
Email: support@werio.shop
Phone: +1 845 904 7397